Support
Need help with ROW Ai? Email rowai.us@outlook.com and we will get back to you, typically within 1–2 business days.
Contact support
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If the button does not work, email rowai.us@outlook.com directly.
Common topics
Account and sign-in
If you cannot sign in, first confirm you are using the email address the account was registered with. If you still cannot get in, email us from that address and we will help restore access. To close your account, see Account & Data Deletion.
Subscriptions and billing
Subscriptions are purchased and managed through the app store you downloaded ROW Ai from, not by us directly. To view, change, or cancel a subscription:
- iPhone / iPad: Apple subscription settings (or Settings → your name → Subscriptions)
- Android: Google Play subscriptions (or Play Store → profile → Payments & subscriptions)
Cancelling stops future renewals; access continues until the end of the current billing period.
Refunds
Refunds are handled by the app store that processed your purchase, under their policies — we cannot issue them on their behalf. Request one through Apple's Report a Problem or Google Play's refund process. If the charge looks like an error on our side, email us and we will look into it.
Reporting a bug
To help us reproduce the problem quickly, include:
- Your device and operating system version (e.g. iPhone 15, iOS 18.2)
- The ROW Ai app version, shown in Settings → About
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if you have one
Inaccurate or inappropriate AI responses
ROW Ai generates responses using artificial intelligence, and they can occasionally be wrong or inappropriate. If you receive a response that concerns you, send us the prompt and the response so we can investigate. Do not rely on ROW Ai as a substitute for professional legal, medical, or financial advice.
Privacy and your data
To access, correct, export, or delete your data, see our Privacy Policy or go straight to Account & Data Deletion.
Contact
Email: rowai.us@outlook.com
Response time: typically 1–2 business days