Account & Data Deletion

App: ROW AiLast Updated: August 6, 2026

You can request deletion of your ROW Ai account and the data associated with it at any time. You do not need to have the app installed to make this request.

How to request deletion

Option 1 — From within the app

1. Open ROW Ai and sign in to your account.
2. Go to Settings → Account.
3. Tap Delete Account and confirm.

Your account is queued for deletion immediately and you are signed out on all devices.

Option 2 — By email

Send a request to rowai.us@outlook.com with the subject line "Account Deletion Request", sent from the email address registered to your account, and include:

• The name on the account
• The email address the account was registered with

We verify that the request comes from the account holder before we delete anything. If we cannot verify the request, we may ask you for additional confirmation.

What gets deleted

When your deletion request is processed, we permanently remove:

• Your account and profile details, including your name and email address
• Your chat history, prompts, and assistant responses
• Your in-app preferences and settings
• Usage and analytics records linked to your account identifier
• Device identifiers associated with your account

What we retain, and for how long

A limited amount of information may be kept after your account is deleted, only where we are required or permitted to keep it:

• Encrypted backups — deleted data persists in routine system backups and is purged on the normal backup rotation, within 90 days of your request.
• Transaction and billing records — retained as required by tax, accounting, and app store obligations. Purchases made through the Apple App Store or Google Play are recorded by those platforms, not by us, and are governed by their policies.
• Fraud, abuse, and security records — minimal records retained where necessary to prevent repeat abuse or to meet a legal obligation.
• Aggregated or anonymized data — statistics that can no longer be linked to you or your account may be retained indefinitely.

How long it takes

We acknowledge deletion requests within 7 days and complete deletion within 30 days of verifying the request, with backup purging completed within 90 days as described above.

Before you delete

Deletion is permanent and cannot be undone — your chat history cannot be recovered afterwards. Deleting your account does not automatically cancel an active subscription. To stop billing, cancel the subscription through your Apple App Store or Google Play account settings.

Questions

For anything else about your data, see our Privacy Policy or contact us at rowai.us@outlook.com.